Last updated: September 4, 2026
This Privacy Policy explains how Shaanxi Nickel Titanium Copper Metal Co., Ltd. (trading as “NiTiCu Metal”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit niticu.com, submit an inquiry, request a quotation, create an account or place an order.
1. Who we are
NiTiCu Metal supplies titanium, nickel, copper and other specialty metal materials and custom-processed components to customers worldwide.
Company: Shaanxi Nickel Titanium Copper Metal Co., Ltd.
Address: Baotai Road Industrial Park, High-tech Zone, Baoji City, Shaanxi Province, China
Email: sales@niticu.com
Website: https://niticu.com/
2. Information we collect
Depending on how you use the website, we may collect:
- Inquiry and contact information: your name, business email, company, country or region, phone or WhatsApp number, and the content of your message.
- Product and project information: requested material, grade, specification, dimensions, quantity, intended application, delivery destination, required date and any drawings or documents you later provide.
- Order and account information: billing and shipping details, account details, order history, transaction references and related customer-service communications when you use our shop or account features.
- Technical and usage information: IP address, browser and device information, referring page, pages viewed, approximate location, timestamps, security events and cookie or similar identifiers.
3. How we use information
We use personal information to:
- respond to inquiries and prepare quotations;
- review specifications, availability, manufacturing requirements and delivery options;
- manage customer relationships, accounts, orders, payments, shipping, export documentation and after-sales support;
- protect the website, prevent spam, fraud and abuse, and troubleshoot technical problems;
- understand and improve website performance, content and user experience; and
- meet legal, tax, accounting, customs, sanctions-screening and regulatory obligations.
We do not use inquiry details to send unrelated marketing unless you have asked to receive it or another lawful basis applies. Where consent is required, you may withdraw it at any time.
4. Legal bases
Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases: taking steps at your request before entering into a contract; performing a contract; our legitimate interests in responding to business inquiries, operating and securing our website, and improving our services; compliance with legal obligations; and consent where required.
5. Cookies and analytics
Our website and service providers may use cookies and similar technologies that are necessary for website functions, security, shopping-cart or account features, preferences and analytics.
We use services that may include WordPress.com/Jetpack statistics, Google analytics or related services, and Microsoft Clarity. These services may collect device and browser information, IP-derived location, page interactions, clicks, scrolling and session activity. Microsoft Clarity may produce aggregated heatmaps and session replays to help us understand how visitors use the website. These providers process information under their own privacy terms.
You can control cookies through your browser settings and, where available, the website’s consent controls. Blocking necessary cookies may affect some website functions.
6. How we share information
We do not sell personal information. We may share information only where reasonably necessary with:
- website hosting, email, security, analytics, customer-management and IT service providers;
- payment, banking, logistics, customs, inspection, testing or manufacturing service providers involved in a requested quotation or order;
- professional advisers such as accountants, auditors, insurers and legal advisers; and
- government bodies, regulators, courts or law-enforcement authorities where required by law or necessary to protect legal rights.
Service providers are permitted to use personal information only for the relevant service or as required by law.
7. International transfers
NiTiCu Metal operates from China and serves customers internationally. Your information may therefore be processed in China or in other countries where our service providers operate. Where required, we use appropriate contractual or legal safeguards for international transfers.
8. Data retention and security
We keep personal information only for as long as reasonably necessary for the purposes described above. The retention period depends on whether an inquiry develops into a quotation, order or continuing business relationship, and on applicable legal, accounting, customs, warranty and dispute-resolution requirements.
We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
9. Your rights
Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of or portability of your personal information, and to object to certain processing. Where processing is based on consent, you may withdraw that consent. You may also have the right to complain to your local data-protection authority.
To exercise a privacy right, email sales@niticu.com. We may need to verify your identity before completing a request.
10. Children’s privacy
Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children.
11. External links
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.
12. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The “Last updated” date at the top shows when the policy was most recently revised.
13. Contact us
For questions about this Privacy Policy or how we handle personal information, contact sales@niticu.com.